Terms & conditions

1. Who we are

This website is operated by Luna Stays PT, taxpayer number (NIF/NIPC) 297866753, based in Portimão, Algarve, Portugal. We provide short-stay accommodation and property management services under the Portuguese Alojamento Local (AL) regime (Decreto-Lei n.º 128/2014, as amended).

Contact: ola@lunastayspt.com · +351 915 007 559

2. Scope

These terms govern the use of this website and all reservations made through it. By placing a booking you confirm that you are at least 18 years old, have legal capacity to contract, and accept these terms, our privacy policy and our cancellation policy.

3. Bookings

• A reservation is only confirmed once payment has been accepted and you have received a written confirmation from us. Until then dates are held provisionally and may be released.
• Minimum-stay requirements, arrival and departure days and turnover (cleaning) periods are shown for each property at the time of booking and form part of the contract.
• The lead guest is responsible for all members of the party and must provide accurate details for every occupant.
• We may refuse or cancel a booking where information is false, where payment fails, or where the intended use breaches these terms or the property's AL licence conditions.

4. Prices, taxes and payment

• All prices are in euros (EUR) and include VAT (IVA) at the legal rate applicable in mainland Portugal where chargeable.
• The municipal tourist tax of Portimão is charged in addition, in accordance with the current municipal regulation, and is shown separately at checkout.
• Cleaning fees and optional extras (cot and toddler kit, additional cleans, pet fee, late checkout and similar) are shown before you pay. Some extras are priced per stay and others per night or per day, as indicated.
• Payments are processed by Stripe. Where a deposit-and-balance schedule applies, the balance is charged automatically to the card on file before arrival on the date stated in your confirmation. Failure to pay the balance may result in cancellation without refund.
• A legally compliant invoice (fatura) is issued for every reservation under NIF 297866753. Tell us before check-out if you need your own NIF shown on the invoice.

5. Cancellations and changes

Cancellations are governed by our cancellation policy, which forms part of these terms: full refund 30+ days before check-in, 50% between 14 and 30 days, 25% between 7 and 14 days, and no refund within 7 days. Date changes are subject to availability and any rate difference.

Under Article 17(1)(l) of Decreto-Lei n.º 24/2014, contracts for accommodation services with a specific date of performance are not subject to the 14-day right of withdrawal. The cancellation terms above apply instead.

6. Check-in, check-out and guest registration

Standard check-in and check-out times are stated in your confirmation. All guests must present valid identification. As required by Portuguese law we register foreign guests with the competent authority (AIMA/SEF) via the boletim de alojamento.

7. House rules and liability for damage

• The maximum occupancy stated for each property may not be exceeded. Parties, events and commercial filming are not permitted.
• Smoking is not permitted indoors. Pets are allowed only where stated and where the pet fee has been paid.
• Quiet hours and any condominium or resort rules (pools, tennis, parking, waste) must be respected.
• Guests are liable for loss or damage caused to the property, its contents or common areas beyond fair wear and tear, and we may charge the reasonable cost of repair or replacement.
• Serious or repeated breaches allow us to terminate the stay immediately without refund.

8. Our liability

We provide the accommodation and services with due professional care. We are not liable for temporary interruptions outside our control (utility outages, internet, resort facility closures, weather) or for loss of or damage to guests' personal belongings. Nothing in these terms excludes liability for death, personal injury or damage caused by wilful misconduct or gross negligence, or any other liability that cannot be excluded under Portuguese law. Guests are strongly advised to hold travel insurance.

9. Owner services

Management services for property owners (setup, booking administration, guest management, cleaning, maintenance, accounting, equipment management and issue resolution) are supplied under a separate written management agreement. These website terms do not replace that agreement.

10. Website content

All text, photography, branding and design on this site belong to Luna Stays PT or its licensors and may not be reproduced without permission. We take care to keep property descriptions, images and availability accurate, but minor differences and occasional errors may occur; obvious pricing errors do not bind us.

11. Complaints and dispute resolution

Please raise any issue with us first at ola@lunastayspt.com so we can resolve it quickly. Consumers may use the electronic complaints book (livroreclamacoes.pt) and, under Law no. 144/2015, may refer disputes to the competent consumer arbitration centre for the Algarve (CIMAAL — Centro de Informação, Mediação e Arbitragem de Conflitos de Consumo do Algarve, consumoalgarve.pt). The EU online dispute resolution platform is also available.

12. Governing law

These terms are governed by Portuguese law. Save for mandatory consumer protections that allow otherwise, the courts of Portimão have jurisdiction.